Privacy policy

Last updated 2 September 2026.

What we collect

Account details. Your name, email address and a hashed password. For a team, the same for every member and who invited them.

Usage records. For every API request: the endpoint, the host of the page fetched, the fetch tier, whether it was cached, and the credits charged. Not the page content, beyond a short-lived cache.

Support. Emails you send us and our replies, kept as tickets.

The web unblocker. For the public tool we keep a hashed form of your IP address, the host you fetched, and whether it worked, for thirty days, to enforce the daily limits. The raw address is never stored.

Cookies. A session cookie to keep you signed in and a preference for light or dark mode. No advertising cookies.

Why

To run the service, meter it, bill it, keep it secure, answer your support requests, and send you the emails your account needs: verification, password resets, credit warnings, invoices, and change alerts you have asked for.

Who else sees it

Our hosting provider, our email delivery provider, and, when card payments are live, our payment processor, each only for the purpose above. Staff can see your account to support you; the terms describe the rules for signing in to it.

How long

Account data for as long as you have an account and thirty days after. Usage records for twelve months. Fetched page content for the cache window you set, at most a few days. Unblocker logs for thirty days.

Your rights

You can see, correct, export and delete your data. Most of it is in the members area; delete your account from Settings, and ask support for anything else. If you are in the EU or UK you also have the right to complain to your data protection authority.

Contact

Privacy questions go to the support address on the site.